Our Customer Policies
Shipping Policy
Delivery Estimates
Orders typically arrive within 5-7 business days after shipment. We ship Monday-Saturday via USPS.
Order Tracking
You'll receive a tracking number via email once your order ships. Tracking updates appear within 24 hours.
Shipping Issues
For missing or damaged packages, please contact us within 48 hours of delivery.
30-Day Return Policy
Easy Returns
Change your mind? Return unused items in original packaging within 30 days for a full refund.
Return Process
- Email us for return authorization
- Repackage item with all original accessories
- Ship to our return center
- Refunds processed within 7 business days
Important Note
Items must be unused with original tags/seals intact. Return shipping is at customer's expense unless item is defective.
Refund Policy
Processing Time
Refunds are issued to the original payment method within 7 business days after we receive your return.
Damaged/Incorrect Items
Contact us within 48 hours of delivery for replacements or refunds at no extra cost.
Customer Support
Email Support
Contact our support team at Support@onestarpro.com
Website
Visit onestarpro.com for more information
Response Time
We typically respond to inquiries within 24 hours during business days.